FAQs

QUESTIONS AND CONTACT INFORMATION

For assistance, feel free to reach out — we’re here to help! 💌 LUMIERAMY@GMAIL.COM

Don’t see what you’re looking for? Let us know — we can source exclusive abayas & gifts straight from Dubai just for you!

*Pre-order items: Please allow 1–3 weeks for your specially curated order to reach you. Selected pieces may arrive earlier depending on availability.

*Orders cannot be cancelled or refunded once payment is made

 

15% OFF FOR FIRST TIME SHOPPERS

Enjoy 15% on us for your first order! Please note, some items are not eligible for discounts. This will be shown at checkout when you apply the code.

Disclaimer: Your email address will remain confidential and will not be shared with any third parties.

 

RETURNS & EXCHANGES

We only accept product exchanges. Refunds are not permitted.

We only replace items if they are defective or damaged. Send us an email at LUMIERAMY@GMAIL.COM for exchanges and replacements.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

Once your exchange item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed, and a new item will be sent over to you. 

*Items must be unused, with tags and original packaging

 

SHIPPING

You will be responsible for paying for your own shipping costs for sending your item back to us for an exchange. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

CARE INSTRUCTIONS

  • Dry clean recommended for best results
  • Hand wash in cool water
  • Turn garment inside out before washing
  • Use mild detergent only
  • Iron on low heat or steam gently
  • Do not wash in washing machine (To protect the intricate rhinestone detailing!)

 

DISCLAIMER

  • Actual colours may vary slightly due to lighting and screen settings
  • Allow a 0.5–1 inch difference in measurements, as each abaya is hand-cut and may vary by design